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Monday, May 1, 2023
15:02
minutes

Impact of ChatGPT on Product & Customer Success - Laura & Danielle from Cascade

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In this episode of Product Sessions, we discuss how chatGPT can be applied to Customer Success and Product Strategy. Our guests, Laura Blackmore from Cascade and Danielle Latimore, Senior Customer Success manager, share their insights on using AI to increase efficiency, tailor customer experiences, and navigate the ethical challenges.Show Notes:0:00 - Introduction2:37 - Laura shares her experience with ChatGPT and its versatility within Cascade4:32 - Benefits of learning from other organizations and tailoring the ChatGPT prompts to suit your brand's voice and customer needs6:15 - Laura talks about the two big bets she would make in the era of AI11:19 - AI's potential in the market and the need for responsible use of data 13:28 - Future of AI About DanielleDanielle supports Cascade's customers as a success manager and heads up a variety of customer programs. She is focused on enterprise support, streamlining internal and external processes to scale that support effectively.Relatively new to the tech space, Danielle's background is in consumer goods sales and operations (particularly in new categories / budding markets). She has also studied math and analytics and loves using data to tackle complex problems. Outside of the virtual office, you can find Danielle taking advantage of working remotely through traveling, hiking, and camping all over the United States.About LauraLaura is currently leading Cascade’s strategic initiatives, with a focus on products. She is also supporting our amazing customers across Europe, by onboarding them onto the Cascade platform, and building a community of like-minded strategists.Laura has over 10 years experience scaling startups, and working closely with customers in the manufacturing, retail, pharmaceutical space to name a few! Laura is passionate about delivering incredible customer experiences and working with products.

Show notes

In this episode of Product Sessions, we discuss how chatGPT can be applied to Customer Success and Product Strategy. Our guests, Laura Blackmore from Cascade and Danielle Latimore, Senior Customer Success manager, share their insights on using AI to increase efficiency, tailor customer experiences, and navigate the ethical challenges.

Show Notes:

0:00 - Introduction
2:37 - Laura shares her experience with ChatGPT and its versatility within Cascade
4:32 - Benefits of learning from other organizations and tailoring the ChatGPT prompts to suit your brand's voice and customer needs
6:15 - Laura talks about the two big bets she would make in the era of AI
11:19 - AI's potential in the market and the need for responsible use of data
13:28 - Future of AI


About Danielle
Danielle supports Cascade's customers as a success manager and heads up a variety of customer programs. She is focused on enterprise support, streamlining internal and external processes to scale that support effectively.
Relatively new to the tech space, Danielle's background is in consumer goods sales and operations (particularly in new categories / budding markets). She has also studied math and analytics and loves using data to tackle complex problems.
Outside of the virtual office, you can find Danielle taking advantage of working remotely through traveling, hiking, and camping all over the United States.


About Laura
Laura is currently leading Cascade’s strategic initiatives, with a focus on products. She is also supporting our amazing customers across Europe, by onboarding them onto the Cascade platform, and building a community of like-minded strategists.

Laura has over 10 years experience scaling startups, and working closely with customers in the manufacturing, retail, pharmaceutical space to name a few! Laura is passionate about delivering incredible customer experiences and working with products.

What is Product Innovation Series with Aram Melkoumov?

Product Innovation Series is an in-depth interview series featuring product & innovation leaders from small startups all the way to Fortune 500 behemoths. Our guests share their battle-tested perspective on what prevents teams from shipping a great product. The show is hosted by Aram Melkoumov, the CEO of Crowdlinker.

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